Assistant Manager,CMS Payments

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesProcessing Standards

• Ensure that the processing capabilities are geared up to achieve accuracy as per the Service Level Standards and strive to exceed the Standards.
• Ensure that the regular conduct of operations adhere to the Key Control Standards.

Operational Efficiency

• Ensure that the personnel of the sections are adhering to the procedures set in the Operational Manuals in order to achieve optimum efficiency in the conduct of their jobs. Handle exceptions from the norms and initiate corrective and preventive actions.

Inhouse Service Standards

• Ensure that all the queries related to the routine activities are responded to within the time agreeable time frames.

Interdependent Coordination

• To work closely with the other employees of the team to enable optimum co-ordination between the functioning of the Sections as well as enable adequate capacity planning to respond to forthcoming business volumes.

Performance Evaluation

• To set up measurement standards for evaluating the performances of the direct reports and measure the performance on a regular basis.

Morale

• To promote an environment where all staff develop a sense of involvement in the conduct of their regular work and contribute with the objective of achieving excellence in service quality.

Quality

• To initiate and successfully follow up quality projects and productivity / work flow improvements reviews.

Escalation

• Keep the Manager, Payments Service Centre Mumbai advised of the regular operations and in particular, escalate exceptional occurrences to enable appropriate action.

Compliance

• Ensure that all the procedures laid down in the Quality Procedure Manuals and the key Control Standards are adequately followed.

Risk

• Report Unit s Operational Risk issues and losses to UORM.
• Assist UORM in developing and updating procedures, controls and monitoring plans for operational risk management
• Act as OR coordinator / RP for the section or the unit.
• To identify and report all exceptions or non compliance to standard controls.
• To identify and report all weaknesses inherent in the standard controls.
• To maintain proper records keeping on all KCSA related activities.
• To maintain independence in the conduct of KCSA i.e. not selecting and reviewing sample of self performed transactions.

AML

• To suggest process changes if the local conditions warrant making the processes stronger.
• To ensure that proper risk classification is done at the time of approving the transaction.
• To report any transaction where funds appear to originate from suspected illegal sources.
• To complete review of all relevant reports.
• To raise awareness on KYC / ML.
• To report any suspicious transactions immediately as per laid down procedures.

Reporting

• Keep the Manager, Payments Service Centre Mumbai advised of the regular operations of the Payments Service Centre as well as report extraordinary occurrences so as to enable taking of timely and appropriate action.

Business Opportunities

• To communicate all potential business opportunities which have been identifies in the course of regular transaction and to assist the management in the efforts for business development.

Adhoc Responsibilities

• Assist Payment Service India in carrying out any special tasks or projects that may be required from time to time as assigned by the Manager Payments Service Centre by fully adhering to the procedures laid down in the corresponding Quality Procedure Manual and following all the necessary regulations and guidelines.
• Authorisation of Scanning of documents for payments processing. Authorisation for archival of records to recall.

Monitoring Systems

• Ensure that all the transactions are attended within the time limit.

Our Ideal Candidate

• General operational knowledge.
• Thorough understanding of local laws, legal risks, FEMA
• Knowledge of CMS operations.
• Knowledge of the bank s laid down procedures.
• Supervisory skills.
• Good communication and PC skills.
• Knowledge of operating Systems

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
salesmisaccountstatbankingservice leveloperational riskcapacity planningprocedure manualsposition managementCMS operations