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Onboarding Specialist

2.00 to 4.00 Years   Ahmedabad   27 May, 2020
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaHR
EmploymentTypeFull-time

Job Description

Onboarding SpecialistHi, thanks for reading about our Onboarding Specialist opportunity! Were glad youre here.Were Knack, a code-free platform used by thousands of customers from non-profits to the world s biggest companies to easily build custom apps, workflows, and databases.The Onboarding Specialist will be a new part of our Sales team, where you will work with new users to understand their business needs, help them validate whether Knack is right for them, and set them up for future success.This role needs that rare combination of relationship builder and problem solver someone that enjoys getting to the root of a customer s business challenges and then working with them to build a solution.And did we mention self-motivated and independent This is a 100% remote role, with a flat culture that gives you the autonomy to define how you can do the best work of your career.In this role, you will:

  • Help potential customers validate that Knack will be an excellent fit for their use case, and be honest when it s not.
  • Work with customers to understand their business requirements and translate them into application recommendations.
  • Help prioritize inbound leads based on fit and potential.
  • Work with senior sales staff to help sales leads reach success milestones through proof-of-concepts, training, questionnaires, presentations, and more.
  • Help get sales leads to that A-ha moment with calls, videos, and webinars.
  • Develop support materials like tutorials, FAQs, summaries, videos, and more to better assist the sales process.
  • Properly document customer goals and capabilities for long term success at Knack.
We re looking for someone who is:
  • A natural communicator. You balance professionalism with personality to connect with customers on a personal level.
  • An excellent writer. You can distill complex instructions into clear, simple directions.
  • A problem solver. You ve seen enough business challenges to recognize common struggles and how to best translate those into effective online workflows.
  • Experience supporting DIY and/or no-code to low-code web platforms such as website builders, project management tools, or platforms based heavily on databases.
  • Comfortable with complexity. Knack is a big product that can deliver real value in multiple ways, sometimes with creative approaches. You aren t afraid to dig deep into a big technical product.
  • Technically adept. You don t need to know code and won t be programming, but you need enough foundational knowledge to speak confidently about technical subjects like APIs, security, integrations, and the cloud.
  • Hungry for meaningful work, and space to do it. Knack is a complex product in a complex space and the work is extremely challenging - but also deeply rewarding. Knack makes a major impact in the work of thousands of companies and organizations.
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Keyskills :
hiringmis recruitmentsales leads project managementbusiness requirements summarizing information

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