Guest Service Manager

Job Description

We are looking for a skilled guest service manager to oversee the daily operations of our hotel. As a guest service manager, you will ensure that guests are welcomed when they arrive and that they are accompanied to their room. You will manage all lobby activities and see to the functionality of the hotel amenities.To ensure success as a guest service manager, you will train staff and manage staff schedules and shifts. You will ensure that safety and security measures are in place to ensure the safety of guests and staff. A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.Guest Service Manager Responsibilities:

• Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
• Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
• Implementing procedures to improve services offered with the aim of attracting more customers.

We are looking for a skilled guest service manager to oversee the daily operations of our hotel. As a guest service manager, you will ensure that guests are welcomed when they arrive and that they are accompanied to their room. You will manage all lobby activities and see to the functionality of the hotel amenities.To ensure success as a guest service manager, you will train staff and manage staff schedules and shifts. You will ensure that safety and security measures are in place to ensure the safety of guests and staff. A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.Guest Service Manager Responsibilities:

• Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
• Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
• Implementing procedures to improve services offered with the aim of attracting more customers.

Keyskills :
securitydocumentationboardingload controlbaggage handling systemstrain staffcustomer serviceoperationscheck-indaily operationshotelsortationguest service