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Admin/Help Desk

2.00 to 5.00 Years   Bangalore   06 Dec, 2021
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

ROLES AND RESPONSIBILITIES:

  • 1.Respond to customers queries, via phone or electronically
  • 2.Attend to help desk mails and rediret to appropriate team
  • 3.Identify and escalate situations requiring urgent attention
  • 4.Track and route problems and requests and document resolutions
  • 5.Follow standard help desk procedures
  • 6.log all help desk interactions
  • 7.Prepare activity reports
  • 8.stay current with system information, changes and updates
EDUCATION AND EXPERIENCE:
  • Any bachelors degree or equivalent preferred
KEY COMPETENCIES:
  • Oral and written communication skills
  • Learning and adaptability skills
  • Effective computer skills, Microsoft Office Softwares
  • Good interpersonal and customer care skills
  • Problem analysis and problem solving
  • Planning and organizing
  • Attention to details
  • Stress tolerance,Being good with difficult callers
,

Keyskills :
communicationanalysiscarehelpdeskcashieringwritten communicationcomputer skillsmicrosoft officemicrosoft outlookcustomer carephone etiquetteretail salestime managementcustomer satisfactiondata entry

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