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Application Engineer - EDA / CAD Support

2.00 to 4.00 Years   Bangalore   13 Oct, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Application Engineer - EDA / CAD Support

  • As an Application Engineer, you will work under the direction of the dedicated customer and Altair support organization. We provide our customers best-in-class post-sales technical support. This position will require interactions and teamwork across various departments such as; Support, Engineering, Product Management, and Quality Assurance.
Responsibilities:
  • Understanding the customers current infrastructure, design/verification flows and future needs
  • Working closely with customers on tools and methodology
  • Provide customers with proactive and responsive support
  • Work with dedicated accounts to understand customer issues and provide solutions.
  • Create FAQs and contribute to training, forums, and documentation development
  • Provide direction to engineering on areas for product improvement
  • Proactively test new solutions for their accounts prior to delivery
Skills, Knowledge and Competencies:
  • Comfortable working in a fast-paced, changing environment
  • Proven ability with customer facing interaction
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Customer Orientation - Has a passion to help people
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made and probing to ensure clarity
  • Proven effective communication skills both verbal and writing
Background and Experience:
  • 2-8+ years of proven customer support experience
  • Experience supporting EDA/CAD development
  • In depth knowledge of Linux OS and Unix utilities
  • Demonstrated scripting skills (Tcl, Python, csh, bsh, and Perl)
  • Working knowledge of job schedulers
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Keyskills :
saleseffective communication skillscommunication skillsproduct managementscadaprogrammingautomationcustomer supportplcproduct developmenthigh performance computing

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