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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
PositionThe candidate will form part of a team providing support for JP Morgan s FX electronic trading plant. The team areresponsible for providing desk-side service to Sales and Trading business units. The ideal candidate possesses adeep technical understanding utilizing such skill sets on a day-to-day basis in a hands-on manner. The team is globalwith a follow-the-sun approach and a requirement to provide weekend cover on a rota basis. This is a front-officefacing role and necessarily requires flexibility.ResponsibilitiesBusiness Engagement- Establishes working relationships with *) Sales and Trading users and management in the region.*) Application Developers working across the eFX space.*) Infrastructure Teams- Candidate is expected to develop a deep subject matter experience of JP Morgan s eFX plant in its entirety, including both technical and business aspects.- Able to work under pressure from a service-area with high expectations servicing high-expectation clients.Incident and Problem Management- Contributes in service improvement programs with particular focus on prevention of recurrence in incident root cause.- Identifies, diagnoses, and resolves functional and technical problems and business critical incidents through research and analysis of trends, root causes, and business impact- Develops and utilizes appropriate tools to perform workContinuous Improvement- Takes a lead on platform improvement initiatives including Performance, Stability and Resiliency.- Is responsible for tracking change requests and high severity incidents in accordance with defined service levels- Proactively records and tracks actions from system incidents to ensure root cause remediation and recurrence preventionObjectives- High customer satisfaction scores- Resolutions of incidents in a timely and effective manner- Improvement of overall quality and level of service, maximizing service availability levels- Continuous increase in percentage of calls resolved by operate teamQualificationsSkills Required- Strong knowledge of cash and derivative products, ideally within FX- Demonstrable experience of supporting a low-latency business- Able to apply understanding of product set and trading to the role- Strong understanding of investment banking business process- Strong communications skills- Windows- Perl / Unix / Unix scriptingSkills Desired- Experience of supporting external / internet facing applications.- All round UNIX / Linux / Windows skills. Able to read and interpret / diagnose scripts in the event of failure.- Experience of using databases such as Oracle / Sybase for queries.- Python (Highly desirable)- Tools like Splunk, ServiceNOW- Monitoring Tools like ITRS Geneos,
Keyskills :
root causechange requestsmonitoring toolsinvestment bankingelectronic tradingservice improvementservice availabilitycustomer satisfactionproject administration