Assistant Manager - Brand Communication & Client Service - Loyalty Campaign

Job Description

Leading Global MNC Requires Asst Mgr ( Brand Communication & Client service)- Loyalty campaign- Bangalore ( Jayanagar) & Thane( Majiwade)One of our client a Leading Global MNC operating in over 40 countries and it is the worlds largest set up in CRM/ Loyalty / Direct Marketing & Channel Marketing Programme. The client is a world leader in the Loyalty program, Employee benefit, & REWARD Mgt Business. It is a Global MNC Head-quatered in France with with operations in India, UK, US, Middle east & other european countries across the globe.We are looking for MGR - ( Brand Communication & Client Service ) for Bangalore ( Jayanagar) & Thane( Majiwade) office of the clientThe JOB DESCRIPTION is as follows :1) CLIENT - Global MNC2) POSITION - Mgr - (Brand Communication & Client Service) - Loyalty Campaign3) JOB LOCATION - Bangalore ( Jayanagar) & Thane( Majiwade)4) 5 Days week(corporate day shift)5) Experience - 2- 4 years in Client service /Account Mgt / Brand CommunicationTHE JD IS AS FOLLOWS: Job Role Vision :- To manage loyalty programme & CRM marketing /reward programme & sustain and grow the business from existing clients by delivering exceptional client service.- To achieve this through relationship building, & regular planning- Proactive thinking and client competition mapping- Prepare proposals and presentations for the clients to help project their product in the right direction.- Facilitate new customer acquisition prepare concept, present & execute- Product Sales Analysis & Revenue Maximization.- Advice the clients on various Customer Loyalty and retention program .- Process Definition & Business Plan.- Relationship building with National & international brand in order to get them on board for extensive co-branding activities.- Mapping the markets for the client, region specific marketing campaign.KRAs :- Managing Good client relations- Managing end to end programs operation, e.g. validation, invoicing, liaising with vendors.- Managing Loyalty/ CRM programmes- Manage multiple program horizons e.g. Customer / Channel / Employee.- Meeting Revenue targets- Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.- Analyze and values add to existing projects being executed- Data analysis & Interpretation- Coordinate project execution with operations & internal teams.- Maintaining the clients database. Sharing the weekly MIS & database with the Client & Internal team.- Preparing and supervising the production of soft and hard POPs- Maintaining and updating reports on the excel sheets- Preparing final reports and submitting to the clients- Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client- Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding- Resolving any issues faced at the time of recce or deployment- Making and submitting the closure report of the projectsKey Attributes Required :- Strong perseverance- Good working knowledge of MS office./ ExcelCompetencies:A Graduate/Post Graduate with 2 - 4 years working experience in client servicing, operations, account administration above Including power point, word, and excel- Ability to work on MS tools with proficiency- Client Servicing operations management- Excellent interpersonal and communication skills Diligent, self-motivated, flexible and responsibleDomain Knowledge:- Outstanding team player and problem solver with good analytical ability- Detail-minded, careful, sensitive to numbers and result driven,

Keyskills :
product saleschannel marketingclient servicingcorrective actionsdirect marketingproject executionbrand communicationcustomer loyaltysales analysisworking experienceloyalty programssalesprocess definition