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Associate / Sr Associate

4.00 to 6.00 Years   Bangalore, Chennai, Hyderabad   21 Jan, 2022
CSS Corp Pvt Ltd
Job LocationBangalore, Chennai, Hyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Designation: Associate / Sr. Associate Soft Skills AnalystsNo of Openings: 10Work Location: Chennai, Bangalore & HyderabadExperience: 1 4 Years in Soft Skills QualityCore Skill Set & Eligibility Criteria:

  • Excellent Communication Skills (Written & Verbal)
  • Knowledge about Voice & Accent and Grammar
  • Strong knowledge of customer care processes and techniques
  • Call quality / transactional monitoring experience
  • Experience in Coaching / Training Delivery
  • Objection handling skills. Good understanding of how the support industry works
  • Should have a minimum experience of 1 4 years in Soft Skills Quality
  • Strong analytical and problem-solving skills
  • Graduation in any respect
  • Should be open to work in night shifts
We are on the lookout for:
  • Someone who is excellent in spoken and written English
  • A person with communication skills to help your customers to better understand the issues and provide solutions
  • Someone who can help peers to communicate better in English.
,

Keyskills :
soft skillscustomer careproblem solvingcommunication skillssetcaretrainingcoachingmonitoringanalyticaleligibilitycommunicationAccent NeutralizationDialect CoachingAccent Reductionvoiceaccent

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