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Bulk opportunity for Operations Manager

2.00 to 5.00 Years   Bangalore   12 Aug, 2022
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job summaryAmazon strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers around the world.About the team: Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. One of the new programs is the AVS Expert Service, which is a specialized offering for Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a dedicated consultative service aimed to identify and sustainably resolve root causes of financial deductionsAbout the Role:The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and comprehensive product information. The team s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Amazon procures products, for sale on its website, from millions of vendor partners worldwide. Behind the scenes there is constant effort to maintain relationship with the vendors and involves specific set of activities across selection, availability, conversion, traffic and business advice. As an Operations Manager, you will manage a portfolio of Retail Vendors (e.g. Bosch, Philips) which rotate frequently (avg. 3-6 months engagement). You will evaluate the efficiency of the vendors supply chain processes via data analysis and in person audit of the vendors warehouses, identify root causes and improvement opportunities, prescribe improvement strategies, guide the improvement effort, and measure outcomes. In addition, you will work closely with internal stakeholders (e.g. Vendor Management, Supply Chain, Finance) to continuously improve the service and drive scalable processes/system improvements to eliminate defects.Key Responsibilities: Lead a program of 20+ Resources and Manage a team of L4s, L3s and L2s. Analyse operational defects and identify root causes for financial deductions, define joint action plan with the vendor and enable implementation. Facilitate regular progress reviews with onshore team to create sustainable long-term results. Build communication channels at all levels, set proper expectations, provide clear status communications. Provide thoughts to leadership around planning, roadmaps and execution Organise and Kaizen workshops with internal teams and Lead group discussions, process mapping, value stream mapping and brain storming sessions. Work on cross-functional projects with internal stakeholders related to the improvement and growth of the service (e.g. expanding the value proposition, facilitating pitching and vendor outreach, increasing team productivity).BASIC QUALIFICATIONS Bachelor s/Master s degreeo 3-5 years of professional experienceo Experience in operational supply chain processes (shipping and order fulfilment)o Experience in managing relationships with internal and external stakeholderso Excellent English skillso Knowledge in MS Office programs as Outlook, Excel and PowerPointo Own operational goals around speed to execution and quality of execution (SLA, PRR, TTR, QA)o Own people management functions and deliver through netted teams as a manager of managerso Own defect elimination projects to directly impact Amazons vendors and customerso Own Continuous improvement projects that leverage technology to scale the EU Retail business and improve productivityPREFERRED QUALIFICATIONSo 4+ years of experience working on continuous improvement (i.e. Kaizen) and project managemento Negotiation skills and confidence in presenting in Englisho Strong analytical and problem-solving skillso Planning, prioritization and time-management skillso Advanced SQL and MS Excel skills.,
    • 2+ years experience in program or project management
    • 3+ years of people management experience.
    • Experience leading process improvements
    Directly managed operations team of 15 or more headcount for 4-6 years Graduate in any stream Overall work experience of 4-6 years Strong Analytical ability and technical aptitude Has demonstrated ability to develop and scale teams and process using technology Experience working on process excellence through Lean Six Sigma methodologies o 4+ years of experience working on continuous improvement (i.e. Kaizen) and project managemento Negotiation skills and confidence in presenting in Englisho Strong analytical and problem-solving skillso Planning, prioritization and time-management skillso Advanced SQL and MS Excel skills.

Keyskills :
managementsaleslean six sigmamarketingdeliverysupply chain

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