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CIB- Wholesale Payment Operations- Payment Lifecycle Analyst- Team Leader

3.00 to 5.00 Years   Bangalore   15 Oct, 2021
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

JOB RESPONSIBILITIES:he primary responsibility of this position is to monitor and maintain various application infrastructures. Act as a single point of contact for the Line of Business and external service providers for all applications and connectivity related issues. Escalate all issues and alerts to the incident manager in order to remediate and resolve incidents with minimal business impact.Key Responsibilities would include:-System Monitoring (80%) -

  • Fully understand current Swift architecture and infrastructure and impacts to business caused by disruption to message / transaction flows.
  • Ensure all systems and queues are monitored across all platforms.
  • Investigate all alerts and take the necessary action.
  • Complete checks for any systems/queues not monitored by monitoring Tool. Carry out manual system checks in the event of monitoring Tools being unavailable.
  • Open and Initiate Service centre Tickets.
  • Identify and escalate any issues via the Incident management process and participate in the Incident calls by providing facts, impacts and details from an Operations perspective.
  • Support and perform BAU maintenance activities like EOD and SOD management.
  • Manage and respond to client enquiries raised via telephone or e-mail, including complex enquiries.
Project & Management Activities (20%)
  • Participate in business requirement activities and ensure all monitoring tasks are considered for being automated.
  • Support any testing activities and implementation events as required.
  • Take ownership of all Standard Operating Procedures (SOP s) and where appropriate create new documents.
  • Provide coaching and development by performing training on new and existing procedures. Carry out training of new starters following agreed training program and completing the necessary scorecards to record progress and keep management informed.
  • Participate in Command Center activities including cross training on non EMEA applications and the build out of the operating model.
Key Required Skills -
  • Excellent written & oral communication skills
  • Good Interpersonal skills to be able to communicate internally & externally and at all levels.
  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
  • Ability to use creative problem solving techniques to solve business issues.
  • Good attention to detail
  • Experience of working as part of a Global team.
  • Demonstrates accountability and concern for quality of work.
  • Flexible with shifts and night shifts.
  • Mandatory Saturday and Sunday working.
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Keyskills :
music makingcreative problem solvingproblem solvingslacoachingsalescustomer relationsstandard operating procedurescommand centerquality

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