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CIB Wholesale Payment Operations - Payment Lifecycle Spec. III

3.00 to 4.00 Years   Bangalore   15 Oct, 2021
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Department DescriptionOur businessGlobal Financial Messaging (GFM) Operations is firm wide service utility and part of the Corporate Investment Bank. GFM is distributed across Bournemouth and Bangalore operational hubs providing oversight and management for the infrastructure, processes and maintenance related to the Firm s centralized messaging applications covering SwiftNet FIN, FileAct, Interact, Browse and Fax services.Transaction Processing SpecialistOpportunityThe opportunity is to join the Exception Handling/RMA team as a Transaction Processing Specialist with key responsibilities for:

  • Queue monitoring and managing the internal and external RMA request and manual repair of message exceptions as per agreed timeframes outlined in SLA.
  • Investigation across several internal applications to ensure accuracy
  • Responding quickly and politely to internal client enquiries raised via telephone or e-mail
  • Working with our mirror site in a global team
  • Participation in process improvements using all investigation tools available
  • Participation in quality service and process improvement initiatives
  • Ensure and maintain a high level of service quality excellence
Essential skills
  • Excellent analytical skills
  • Attention to detail and an inquisitive mind-set to understand fine details
  • Excellent time management and prioritisation skills
  • Experience with remote teams and colleagues
  • Self motivated and able to work independently
  • Ability to multi-task and manage a portfolio of different items at different stages of a lifecycle
  • Excellent communication skills to deal confidently with people at all levels in the organisation
Desirable Skills
  • A good understanding of SWIFT messaging
  • A good understanding of the Financial banking industry
  • Microsoft Office skills especially SharePoint, Excel and Outlook
Please note this Position requires some shift working as coverage is for 24x5Same Posting Description for Internal and External Candidates,

Keyskills :
transaction processingservice qualityoffice skillstime managementprocess improvementcommunication skillsfinancial messaging

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