CIB- Wholesale Payment Operations- Project Manager - Vice President

Job Description

The candidate will be responsible for operationalizing the low code tools strategy for the client onboarding and client due diligence operations groups, including identification and hiring of talent, governance and review of business cases, solutions design of new and re-engineered process in the approved low code platforms in the bank and engagement with the technology partner teams for integration and software engineering support. The role is based in Bangalore but responsibilities will be both regional and global. Cross-regional partnership across technology and the business is vital.Key Accountabilities / Major Responsibilities:

• Responsible for bringing about process improvements and optimizations using low code initiatives / ideas. The individual will be interacting with multiple operations teams within the organization as well as on-shore business & technology teams
• Leads the projects from initiation through implementation including phases such as planning, analysis, design development and implementation.
• Detailed analysis and documentation of both functional and non-functional business needs to create business requirements.
• Analyze current business process to understand the business needs and to determine how to best fulfil those needs via system and process. Conducting gap analysis between current and to-be requirements.
• Identifying opportunities for end to end automation by partnering with stakeholders across different regional team, this includes running workshops to elicit their requirements.
• React fast to changing platform / client needs and leverage low-code tools to bring about the transformation.
• Ensuring solutions are in alignment with dependent processes and applications
• Determining infrastructure recommendations based on business requirements for new and existing operations initiatives
• Ensuring all changes to products, best practice and operating models are clearly understood by all stakeholders and implemented in a controlled manne
• Delivering business readiness sign off for assigned projects prior to implementation.

Qualifications & Experience Required:

• Experience in leading and execution of business process automation solution using low code platforms, preferably Pega.
• Proven analysis skills with detailed knowledge across a financial operational environment.
• Expertise in leveraging Low Code solutions to bring about process improvements/ automations.
• Experience of working on projects which deliver automation solutions to operations teams including rolling out improvements to existing processes.
• Experience on global / multi-site projects including facilitation of workshops with remote participants and rationalization of regional requirements
• A Process review/improvement accredited qualification is desirable i.e. Six Sigma (or studying towards completion).
• At least 10 years global financial industry experience within top tier investment management or financial services firm in leading a team of business analyst.
• Ability to identify and analyse problems and propose effective corrective solutions to meet term business, financial and/or system requirements.
• Demonstrated ability to deliver on operational and/or project objectives to tight deadlines and high expectations
• Ability to handle multiple in-flight projects and deliver within given timeframes
• Excellent stakeholder and client relationship management skills.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
• Excellent listening, written and verbal communication skills, including facilitation, presentation and production of documentation appropriate to an audience.

Behavioral Competencies:Client Centric Focus: Work as a trusted client partner and advocate, ensuring strong strategic alignment and open communication.

• Demonstrates genuine interest in understanding and keeping up to date on all matters of the client s business.
• Is viewed as a trusted partner to the business.
• Is dedicated to exceeding the expectations of internal and external clients.
• Contributes to developing revenue generating ideas based on a solid understanding of the client s business and revenue drivers.
• Constantly strives for a better client experience through simplification, streamlining, consistency, etc.

High-Performing Teams: Create a culture of inclusion, empowerment, opportunity and execution excellence.

• Consistently delivers above expectations and is a role model for execution excellence.
• Demonstrates personal integrity, inspires commitment, high energy and a positive attitude from the team.
• Seeks feedback, mentoring and coaching to ensure continuous self-improvement and embraces development/mobility opportunities.
• Demonstrates a willingness to examine own biases, assumptions and attitudes.
• Gives credit to others. Finds ways to celebrated success and recognize the contribution of others.
• Exhibits flexibility in communication styles to develop effective relationships.

Efficiency: Capture efficiency targets through the effective leveraging, streamlining and optimization of our platforms, resources and global footprint.

• Takes full ownership of and responsibility for end-to-end processes.
• Always looks to streamline work processes, eliminating steps that do not add value to the client.
• Understands the impact of expenses and manages costs effectively.
• Works to reduce bottlenecks and eliminate single person dependencies.

Leverage:Deliver optimal and key cross-asset solutions that capitalize on the scale of the expanded franchise.

• Actively partners with other functional areas to share ideas, resources, tools and techniques to improve delivery.
• Work effectively across cultures and takes advantage of time zones to deliver more effectively to the client.
• Knows the capability of the whole firm, stays current on firm-wide news and makes connections to own area.
• Ensures that good lessons do not go unlearned by critically examining the real sources of failures and seeking to improve.
• Projects energy and optimism in the face of obstacles or setbacks.

Controls and Risk Management: Ensure we remain adaptable and responsive to the changing regulatory landscape.

• Promotes a risk aware culture with team and peers and takes appropriate degree of risk to test ideas/solutions.
• Proactively manages operational risks and controls, recognizing gaps in processes and escalating appropriately.
• Adapts controls to the changing regulatory environment, meeting the requirements of the industry and clients.
• Is familiar with relevant business and functional regulations and effectively utilizes the relevant risk and audit frameworks to comply
• Develops and maintains partnerships with Compliance colleagues and regulators.
• Must escalate issues and concerns in a timely manner; doesnt hold back information.
• Goes beyond prescribed risk protocols and governance to unearth risks and tackle them with specific action plans and by sharing organizational lessons learned

Innovation:Create an environment that fosters and supports thought leadership, innovation and creative problem solving.

• Demonstrates intellectual curiosity, challenges assumptions and the way we ve always done it.
• Partners across teams to challenge the norm and collaborate on ways to improve the organization.
• Uses creative thinking strategies, techniques and tools to develop new ideas.
• Knows the external environment locally and globally and has insights into current and future trends.
• Looks beyond the obvious to get at the root cause of a problem and develop an effective solution.
• Approaches change with a positive attitude. Articulates how change can affect individuals and the team

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Keyskills :
deliveryproject managementcustomer relationsreportingjavabusiness process automationclient relationship managementsix sigmaroot causerole modelgap analysis