Client Engagement Manager

Job Description

LotusFlares mission is to make the mobile internet more accessible. Mobile data connectivity drives economic growth and brings vast social benefits to the world, but two-thirds of the worlds population is unable to access this valuable resource. Our mission is to make mobile internet both affordable and available.We are founded by early Product and Growth team executives from Facebook and backed by world-leading VCs including Google Ventures, Social Capital, SV Angels, Macquarie Capital, Kickstart, and Compound.We partner with some of the greatest institutions in the world including Verizon, Linkedin, Supercell, Twitter, Microsoft, Digicel, Singtel, Dish Wireless, Sling TV, Globe, and T-Mobile.SUMMARYAs a Client Engagement Manager at LotusFlare, you will lead the day-to-day execution of a client project while building a trusting relationship with the client. Your role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. You would be leading the project team consisting of LotusFlare and client team members and guiding them towards project executions and achieving overall project goals. You ll work directly with clients and you ll take ownership of the overall project and its end products. You will make an important contribution to the analysis, design, and implementation of business performance approaches, develop tailor-made solutions, and work closely with clients to ensure positive impact and sustainable results.You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating true followership. In a collaborative team setting, youll work closely with others but also autonomously with little direction. Your superior analytical, quantitative, and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance. Client project work typically includes gathering and analyzing information, formulating and testing hypotheses, and developing recommendations for presentation to client management. From there, you will implement those recommendations with client team members.In this role, you must have a strong technical background and have excellent problem-solving skills. You must have a solid understanding of project management fundamentals and must be comfortable communicating with senior leadership verbally and in writing within LotusFlare and also the assigned accounts. We ask for a lot, but we also offer a lot!RESPONSIBILITIES

• Deliver customized pre-sales technical presentation and product demonstrations to customers
• Work with LotusFlare s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment
• Operating as the lead point of contact for any and all matters specific to your accounts
• Building and maintaining strong, long-lasting customer relationships
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit
• Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers
• Manage production releases, and project handover to our support and operational teams
• Act as a key interface between the customer and the LotusFlare organization including product, engineering, support, and business
• Support project management activities, ensuring issues are documented and addressed.
• Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas

• Bachelor s degree from a top-tier university; advanced degree or MBA is preferred
• 5+ years of experience in management consulting, investment banking, or startups
• Proven record of high performance and substantial achievements in your past positions
• Deep expertise in industries such as high-tech, TMT, and health care with a digital bent
• Solid functional knowledge, including but not limited to strategy, business development, project management, marketing, and sales
• Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs
• Demonstrated leadership ability in a team environment
• Initiative taker, eager to break new ground, create opportunities for others
• Comfort and experience with cross-organizational communication; excellent written and verbal communication skills
• Fluency in English is a must
• Willingness and ability to travel

Keyskills :
managementbankingcustomer relationssalesinsurancemobile datanew businesssocial capitalproblem solvingglobal deliverymobile interneteconomic growth