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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Advertising / MR / PR / Events |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Client Servicing Manager Digital / Advertising / MarketingBengaluru, India Experience : 3-7 YEARSJob description We bring experience and digital proficiency to build your future. JOIN US JOB DESCRIPTION Designation: Tele Caller / Customer Support Executive (Voice) Experience: Fresher 6 Years Functional Area: Tele Caller Educational Qualification: 10+2/ Graduates Work days: Mon- Sat Job timing: 10 am- 7 pm Primary Skills: Good Vocal Communication, Telephone etiquette, Microsoft Excel Languages Known: English , Hindi, Telugu, Tamil, kannada (Any of 2 .) Flexible to work on Sunday, if required. The primary responsibilities of a Customer Support Executive would be: Handling Non-sales calls (In bound & out bound calls). Answer calls professionally to provide information about products and services, obtain details of customers and schedule/ cancel/ remind appointments. Keep records of customer interactions and transactions, capturing details of inquiries, and remarks, as well as actions taken. Process requests, forms and applications. Maintaining up-to-date client records using a variety of internal systems and using Excel, Outlook, and the current CRM database and real time reporting of the same. Refer unresolved customer grievances or special requests to designated departments for further investigation. Salary Range: INR 1, 20, 000 3, 60, 000 P.A JOB DESCRIPTION Designation: Client Servicing Manager This position seeks a client servicing professional with enriched experience interacting with clients. This will be a key role in our mission to provide exceptional client experience by helping clients use our products to meet their goals. Experience: 3 - 7 years Fuctional Area: Digital / Advertising / Marketing Educational Qualification: Graduate / Post Graduate Work days: Mon- Sat Job timing: 10 am- 7 pm Keyskills: Client Relationship, Customer Relationship, Client Management, Client Interaction, Client Development, Client Communication, Extremely good Powerpoint skills, Good Written & Communication Skills. Industry Skills: Marketing, Advertising, Digital, Mobile, Digital SEO, Search Marketing. Required Skills: Client Engagement experience escpecially in the field of Digital / Mobile Marketing. Experience interacting directly with clients on day to day basis. Good problem solving skills, should be assertive and able to influence. Should be presentable, confident in his/ her approach and should be able to deal with people. Passionate and willing to influence change. Should be able to work independently, fast learner and adaptive to changes. Good team player with an ability to become a coach, Result oriented and performance driven. Go getter attitude and have a good / proven track record. Good Powerpoint & Excel skills. Understanding on creative designs / digital technology to brief the required team. Roles and Responsibilities: Interact and correspond with prospective clients. Identify, develop and maintain relations with potential clients. Responsible for client engagement; building relationships with key client contacts. Discuss and influence client needs, expectations and satisfaction in the area of service delivery. Will be responsible for key client retention, per key client revenue optimization & renewals. To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company. Understanding client needs through conversations / meetings. Salary: INR 3, 00, 000 5, 0,
Keyskills :
keyclientretention microsoftexcel problemsolving helpingclients clientservicing clientretention clientmanagement clientengagement clientdevelopment clientinteraction clientrelationship ustomersupp