Collections Manager

Job Description

Job Purpose This role is responsible for achieving the collections target in the assigned area while ensuring that SOPs andlegal norms are followed as per process and organizational policy.ResponsibilitiesCore Responsibilities:o Handle collections for the assigned area and achieve collection targets on various parameters like resolution,flows, credit cost and roll rates (depending on the bucket)o Ensure that the NPA's are kept within assigned budget and active efforts are made to minimize it.o Increase the fee income / revenue and develop intiatives to control and reduce the amount of vendorpayoutso Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.o Track && control the delinquency of the area (Bucket && DPD wise) and focus on nonstarterso Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TATo Build relationships with key clients to ensure timely collections are made and monitor defaulting customersby ensuring regular follow with critical/complex customers to identify reasons for defaultingo Represent the organization in front of legal/ statutory bodies as required by the legal team and ensure thatthe collection team adheres to the legal guidelines provided by the law in forceo Allocate work to the field executives and ensure that all the agencies in the location perform as per definedSLA, ensuring payments and audit receipts get deposited within the defined SLA.o Ensure that there is adequate Feet on Street availability area-wise /bucket-wise/ segment-wise and obtaindaily updates from all collection executives on delinquent portfolio && initiate detailed account level review ofhigh ticket accounts

Keyskills :
automotive aftermarketstatutorycreditpaymentstiressmall business lendingautomotive sales trainingwarrantyportfoliocollectionsconsumer lendingavailabilitycontrolgross profitaccountscustomer retentioncustomer satisfactiondealer management