Communications Specialist

Job Description

About ToptalToptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the largest fully distributed workforce in the world.We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun (see this video from The Huffington Post). We see no borders, move at a fast pace, and are never afraid to break the mold.Position DescriptionAs a Communications Specialist, be the first point of contact for network applicants. Your professional, ambitious, and friendly communication style will engage applicants and convey to them an outstanding brand image. You will be instrumental in ensuring each new Toptaler, hired to our network, has outstanding English skills. Through in-depth assessment of an individual s communication, the team will quickly gain confidence in your ability to screen out candidates whose English is not as superb as your own. Demonstrating your captivating communication style and establishing a quick connection with candidates over video calls will be critical to your success and ability to efficiently identify if a candidate is a Toptal fit.Work with applicants across disciplines, including developers, designers, finance experts, and project managers. Your enthusiasm for connecting with applicants and efficiently move them along in the process or figure out there is not a mutual fit will guarantee an organized process and positive applicant experience. You understand, with each interaction, that you are the face of Toptal. You must ensure incoming Toptalers meet the high standard that we require for Toptal s brand image.This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Only resumes and communication submitted in English will be considered.Responsibilities:Ensure you have an organized and efficient process as you connect with applicants to assess their English skills. You will self-manage your schedule and understand how to follow through on your assigned tasks! You will engage with candidates all over the world and the emotional intelligence to understand and adapt to a variety of cultural norms and nuances in communication styles. You will remain professional at all times through both your written and verbal communication, and you will always keep applicant experience at the forefront of your mind, ensuring everyone leaves interactions with you with a good impression of Toptal.In the first week, expect to:

• Onboard and integrate into Toptal.
• Begin an extensive training where you will learn about the interviewing process.
• Familiarize yourself with the tools used for English screening calls.

In the first month, expect to:

• Finish your training with the team.
• Start conducting a handful of interviews per day, on your own, to get familiar with processes and the pace of the work.

In the first three months, expect to:

• Have a general understanding of developer and designer profiles.
• Become a confident user of the platform, interviewing tools, and resources.
• Increase the number of your daily calls so you can reach your full capacity.
• Be familiar and comfortable with the management of your daily workload.

In the first six months, expect to:

• Have a solid understanding of all processes related to specific verticals.
• Begin an advanced training to learn about the screening process additional verticals.

In the first year, expect to:

• Have a complete understanding of outlined processes for all verticals. Become eligible to mentor new hires.

Requirements:

• Your positive attitude and interpersonal skills are something you will bring to work with you daily.
• Possess extraordinary written and verbal communication skills.
• Possess superb command of the English language.
• Experience with and comfort conducting video calls.
• Understand and value the importance of operational efficiency.
• Be highly organized.
• Possess the ability to communicate with teams via Slack and other collaboration tools.
• Experience working in the technology industry preferred.
• Be comfortable with technology systems and tools.
• Ability to work in a fast-paced environment with constant change and continuous improvement
• Experience working 100% remote preferred.
• Be a world-class individual contributor to thrive at Toptal. We do not hire someone just to tell other people what to do!

For Toptal Use Only: #europe,

Keyskills :
project administrationemotional intelligenceschedulescreeningforefrontmanagementoperations