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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
WE ARE HIRING FOR CONSULTANT - SALESFORCE EFFECTIVENESSPromote synergy and best practice sharing amongst teams, drive collaboration with stakeholders in managing high standards of communication and delivering best in class services Lead SFE and Omnichannel teams to manage deliverables for Business units; ensuring adherence to timelines and quality objectives Provide guidance in methodologies, processes, and SOPs to enable the creation and enhancement of deliverables Extensive experience in SFE and Omnichannel related capabilities including, but not limited to sizing, segmentation, targeting, alignment, call planning, goal setting, promotion response analysis, impact assessment, campaign analytics, etc. Work towards the build-up of functional capabilities to expedite the transition of value-added projects Identify and resolve operational issues, clearly articulate potential recommendations/solutions to local or global managers/partners; manage the number of escalations to global office Be proactive in planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics Collaboration: Work with other teams at Americas hub to leverage the cross-functional synergies Ensure exemplary communication with all stakeholders including internal and global customers through governance updates with a focus on accomplishments, KPIs, best practices, staffing changes, key events, etc. Groom talent and mentor associates for higher responsibilities Provide input into performance appraisal of team members and manage the training needs of the group
Keyskills :
business unitsperformance appraisaltraining needsresponse analysisbehavioral trainingcampaign analyticsimpact assessmentsowstatementswork