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Consulting Enabling Function_Experience Management_Associate

3.00 to 6.00 Years   Bangalore   03 Dec, 2020
Ernst & Young
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Job PurposeOperational Associate will be responsible for Scheduling/Staffing, bench management, utilization, resource fulfilment and other responsibilities to provision the GDS business.Key Requirements:

  • Scheduling resources on global and internal tools for long & short term projects as per the business request.
  • Builds relationships and communicates continuously with leadership to understand their professional needs and objectives.
  • Uses the projection reports to identify availability of resources and over utilized resources.
  • Ensure that the scheduling function is providing optimal forecasting, scheduling and identifying new methods, strategies and opportunities
  • Ensure that the real-time management team is providing the appropriate real-time oversight and takes appropriate action to meet service level goals and maximize efficiency
  • Perform other related duties and assignments as required and as assigned by seniors, Managers, Support Services.
  • Extensive knowledge in resource fulfilment, demand vs supply analysis, employee competency is required.
  • Understanding of resource management processes, business dynamism, , SLA adherence, tool knowledge & frameworks, reporting, compliances and regulations is preferred.
Additional Requirements:
  • Very Strong Communication & Presentation Skills (Verbal & Written)
  • Strong client service focus--responsive to requests maintains a sense of urgency in resolving issues
  • Flexible in adapting to constantly changing priorities
  • Outstanding teamwork and interpersonal skills
  • Strong working knowledge of Windows based programs (Word, PowerPoint, Excel, Outlook etc.)
  • Positive Attitude.
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Keyskills :
service levelbench managementresource managementpresentation skillsintelligent networksclient service

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