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Contact Center Technologies Implementation SW/Application Tech Support Practitioner

4.00 to 6.00 Years   Bangalore   29 Jun, 2021
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Bengaluru
  • Must Have Skills :Contact Center Technologies Implementation
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :
      • Key Responsibilities : a:Operations support experience for Large Contact Centre SME support, preferably Cisco UCCE b: Customer handling escalations management c: IVR application build/Support experience d: Abreast with vendor security bulletins e:Skilled to mitigate vulnerabilities, liaise with vendors to fix vulnerabilities f: Good Technical Acumen, equipped with current trends in Contact Centre space: g: Cloud Knowledge AWS, Azure h: Scripting Python, Java i: OS: Windows Server, RedHat Linux, VMWare
      • Technical Experience : a: To handle 24/7 Operations as per shift timings including week end support b: To perform L2 and L3 troubleshooting readily and update the tickets in timely manner c: Pass on the tickets / incident details to the next level of escalation within the team without breaching the SLA
      • Professional Attributes : a: 5 years experience b: Strong analytical and communication skills written, interpersonal, and c: presentational required d: Ability to lead troubleshooting calls involving senior stakeholders from Accenture / Clients
    • Educational Qualification : a: Minimum Bachelors degree b: Relevant Vendor/Technology certifications preferred
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Keyskills :
redhat linuxwindows servercustomer handlingcommunication skillsprofessional servicestechnology operationsinformation technology

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