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Critical Incident Management Cloud Services Operations

6.00 to 8.00 Years   Bangalore   18 Jan, 2021
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :Cloud Services Operations
  • Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Bengaluru
  • Must Have Skills :Critical Incident Management
  • Good To Have Skills :Infrastructure Service Management
  • Job Requirements :
      • Key Responsibilities : -Major Incident Manager is responsible for leading recovery efforts and managing end-end SLA for all IT major incidents -Leading, facilitating, and chairing recovery calls by engaging relevant support teams for investigations on all major incidents with impacts and or potential impacts foreseen for the business interruptions are restored with in SLA -Engaging all technology supports for the recovery efforts and managing all stake holders communications effectively
      • Technical Experience : -A good level of knowledge in ITIL service management framework -Understanding and knowledge of all processes and frameworks -Understanding of external and internal stakeholders and corresponding escalation matrix -Ability to work under pressure, with minimal direction -Ability to work effectively in a team and manage a team -Ability to drive and manage activities within the team and drive and manage activities across other vendors -Excellent oral and written English communication skills
      • Professional Attributes : -Good verbal and written communication skills to connect with customers at varying levels of the organization -Ability to operate independently and make decisions with little direct supervision -Should be open to work in 24/7 shifts -Critical Incident Management experience
    • Educational Qualification : -Bachelors degree -ITIL V3/V4 Foundation certified
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Keyskills :
service deliverywork effectivelycorporate liaisonservice managementincident managementcommunication skillsprofessional serviceswritten communicationslaitilslascloud

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