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Customer Service Executive

0.00 to 2.00 Years   Bangalore, Kolkata   20 Oct, 2021
Vdd Solutions Private Limited
Job LocationBangalore, Kolkata
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk,Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

Designation Executive operations (CSA) / Sr ExecutivieConsultant needs to handle Queries, Requests and Complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.Qualification / Eligibility Criteria: (Pre-Requisite)

  • Graduate in any stream (Mandate) Should have minimum 1 year of relevant work experience as a consultant (Not from Telecom Background. Language capabilities English & Hindi (Written & Verbal) one additional regional language upon specification on the requirements. Adhere Diversity ratio Male/Female 60:40 ratio Consultants to be from relevant industry (telecom to be strictly avoided), preferably with International contact Center Experience.
Agent Profile:-
  • Compassion Understands and responds appropriately and respectfully to emotional components behind responses: Empathy and Apology
  • Customer Centricity The mindset of highest value for the customer always willingness to help, demonstrate ownership, and attention to details
  • Composure Stays calm under pressure: Courteous, and Professional
  • Communication Proficiency Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
  • Ability to understand the customer problem and provide solution or information as per company policies and process
  • Ability to compose grammatically correct, concise, and accurate paragraph/essay/letter
  • Good understanding of etiquette for written communication (both email and chat)
  • 6 working days a week, Operations, rotational off,
  • Hours of operation will be 247
  • Typing Speed 25 WPM & 85% Accuracy
  • Test to be followed Psychometric evaluation, AMCAT assessment & Versant Level 4
Salary- 23500PS:- Fresher & Experience both hiring but make sure Communication is Excellent in Hindi and English.Interview- 2 Rounds Face 2 Face work from OfficeLocation Kolkata(essar house,y 16 block EP,Sect0r 5& Banglore (hosur)

Keyskills :
customer supporttelesalescustomer servicetelecallingcustomer caretelecallerfresher

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