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Customer Service Professional

1.00 to 5.00 Years   Bangalore   12 Aug, 2022
Jobs Territory
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Your job responsibilities include, but are not limited to:
    • To communicate with users via chat, email, and phone within the expected turn-around time (the communication will primarily be in English - Being good at other languages is a bonus).
    • To acknowledge and resolve all customer queries, complaints, and issues.
    • To communicate users problems with other departments and ensure that the problem is solved.
    • To maintain a positive, empathetic, and professional attitude toward customers at all times.
    • To know our products thoroughly, and keep yourself updated with all the changes that take place in them.
    • To note any feedback provided by the user, and to pass it to the relevant team.
    • To ensure high customer satisfaction
    • To sit with the relevant departments to understand all company processes.
    • To ensure that you are meeting all our SLAs (responding in time, maintaining a high customer satisfaction rate, etc).
    Desired Candidate ProfileGraduation .Work experience in a customer support role is preferred but not mandatory (we are open to considering Freshers, or people with other backgrounds too).Excellent communication skills (verbal and written) - You should be proficient in English. Being proficient in more than one language is an advantage.Good listening skills and a high level of empathy - you should be willing to listen to the customers, understand their problems, and have the right attitude to help them.Good problem-solving skills - you should have the ability to quickly understand the problem, coordinate with the right people, and resolve the problem.Honesty and Commitment - acknowledge when you do not know something, learn about the product, about the processes, follow up whenever required, etc.Ability to multi-task, learn from peers, and also take initiative.Work Timings:Rotational Shift.You will be required to work 9-hour shifts, with rotational weekly holidays(2 weekly offs).

Keyskills :
customer carecustomer service

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