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Customer Success Manager (SEA)

1.00 to 3.00 Years   Bangalore   21 Jan, 2022
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

About MoEngageMoEngage Inc. is a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV.Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.In just six years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.Job Description

  • Onboard customers with Integration support and drive adoption of the product
  • Be the point of contact for Accounts and be responsible for the growth of the customer
  • Build relationships with marketing and product team POCs of the customer
  • Provide relevant CRM and mobile marketing automation expertise to the Customers
  • Advise clients on the most effective ways to use the MoEnagage Platform
  • Be a Product Evangelist, consulting the top internet companies on their growth
Skills
  • 1-3 years of experience with SMB or mid market clients or managed accounts, across Technical, Presales, Technical Account Management
  • Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
  • SaaS and B2B experience is a must.
  • Ability to understand customer requirements and see how MoEngage can add value in various ways.
  • Take ownership of the relationship post sales and grow the customer
  • Champion the product and be an evangelist
  • Empathy - Needed in any client facing role, also important for working with other teams.
  • Strong written and verbal communication skills
Perks
  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingbig datapost salesmobile marketingmobile platformscustomer retentiondigital conversioncustomer engagementmarketing campaigns

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