Customer Support Executive

Job Description

JOB DESCRIPTION :Customer Support / Network Engineers ( 2 Positions), Experience 0 -1 yearsSKILLS:

• B.Tech Electronics / Information Technology, preferable with certification/training in Networking Technologies ( CCNA / ECH etc.)
• Good verbal communication skills
• Self-driven, hardworking, quick learner and willing to travel
• Should have good knowledge on PCs / IT Infrastructure/Networking
• Travel will be 70%

RESPONSIBILITIES:

• Responsible for Customer support.
• Coordinate with Product Managers and ensure completion of projects, within the planned project schedule.
• Communicate with customers for project implementation.
• Should contribute in office activities like Systems maintenance, CRM, sales and administration works etc., as delegated,apart from support activities.
• Involves extensive outstation travel all over country at short notice.

Role Summary/PurposeRole Summary/Purpose The Incumbent will be a key member of Business Development / Pre & Post Sales team responsible for Sales / Marketing of high end technology solutions in their territory. Should have passion for sales / marketing, and the ability to learn about niche technology solutions and apply in a practical manner to create high value addition to organization.Essential Responsibilities

• Direct and Indirect customer Marketing and Sales.
• Business Generation through various platforms / Existing customers, identify new business opportunities - new markets, new partnerships, new channels to reach existing markets to increase sales.
• Pre & Post-Sales Support to customers.
• Should be a team player, collaborate with all stakeholders to ensure success
• Should be agile and mobile, all job positions require extensive local & Out of Station travel(Travel required for > 75%).

Qualifications/Requirements

• Bachelors degree in Electronics & Communication, Electronics & Instrumentation / Computer Engineering or related field
• Freshers with good academic record / 1 - 2 years for trainee positions and > 2 Years experience for senior positions. Experience in relevant field is desirable.

Desired Characteristics

• Demonstrated ability to learn new technologies, practices and tools
• Strong communication, interpersonal, presentation, and organizational
• Experience in Microsoft Office, Presentation and Email Communication
• Experience in Sales and Support Life Cycles.
• Experience in strategic analysis, marketing and sales.
• Ability to position new product or service offerings to meet the needs of existing markets.
• Experience in Quality process / Systems.

Key Result Areas

• Business expansion with current and new customers
• Achieve Set business targets.
• Support complete sales cycle operations. Extend support services, payment follow-ups etc.
• Be first point of contact and manage all accounts in their designated territory.

Interested candidate may forward their resume to **************@gmail.com along with the update.call on this number **********

Keyskills :
service center operationscustomer service operationscustomer support