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Customer Support, International Voice, BPO Voice Process

1.00 to 3.00 Years   Bangalore   16 May, 2022
Inspiration Manpower Consultancy Private Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Skill required: IT Help desk - Service Desk Voice SupportDesignation: AssociateJob Location: BengaluruQualifications: Any GraduationYears of Experience: 1-3 yearsWhat would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs.You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.We are looking for individuals who have the following skillset:
    • Adaptable and flexible
    • Ability to perform under pressure
    • Agility for quick learning
    • Ability to handle disputes
    • Ability to meet deadlines
    Roles and Responsibilities:
    • In this role, you are required to solve routine problems, largely through precedent and referral togeneral guidelines
    • Your expected interactions are within your team and direct supervisor
    • You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
    • You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
    • You will be required to help in the overall teams workload by managing your deliverables and help the team when required
    • You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
    Please note this role may require you to work in rotational shifts.

Keyskills :
customer supportcustomer serviceinternational bpooutbound callinginbound callsvoice process

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