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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 4.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Care Executive (Call Centre) |
| EmploymentType | Full-time |
Kormangala/BangaloreCollection ExecutiveBengaluruPositions:50Budget:3 to 4 LCalling the customers to remind their due date of the instalment.Reminder calls to delinquent customers who failed to make the EMI payment.Explain the consequences to customer of not paying on time.Follow up with the customers till the payment is received.Escalating irregular cases to supervisor and seeking help in closing them.Ensure that all details of the calls & update on collections is updated on the system as perthe process.Required Skills:1-5 years of Collections work experience.Ability to prioritize and manage multiple responsibilities.Commitment to excellent customer service.Fintech/Banking experience is a plus.Tele Collections -1. We need good confident Folks who are target driven for Collections.2. Language we would need Hindi3. Earlier Collections experience of 1 year preferrableCustomer Support ExecutivePositions:50What will you get to work on Provide world class customer support through emails, phone calls and chats.Help in improving processes which always optimize better customer experience.Collaborate with stakeholders and work towards any solution ideal for the issue.Must gain product understanding for assisting customers thoroughly to resolve their issues.Understand customer pain points and highlight their feature requests to improve theproduct.Required Skills:Very Strong written and verbal presentation/communication skills.Should be an active listener.Enthusiastic and energetic - willing to work in a dynamic and fast-growing start-up.Ability to maintain high standards of work, in high-pressure situationsIdentify customers needs, clarify information, research every issue and provide solutionsand/or alternatives.Experience tracking and analyzing case progress.2-4 years of work experience.Willing to learn new things and pro-activeness.Experience of working on Freshdesk and Dialers is a plus.Ability to multi-task, organize, and prioritize work.What will you get to work on Provide world class customer support through emails, phone calls and chats.Help in improving processes which always optimize better customer experience.What will you get to work on Provide world class customer support through emails, phone calls and chats.Help in improving processes which always optimize better customer experience.Collaborate with stakeholders and work towards any solution ideal for the issue.Must gain product understanding for assisting customers thoroughly to resolve their issues.Understand customer pain points and highlight their feature requests to improve theAlso our Ideal candidate expectations we are looking for.Sl NoCandidate PersonaCriteria1Age22-28 yrs2LocationReady to commute to Office3Work history (Exp Cand only)1-2 years experience customer facing rolesJob Stability4Socio Eco backgroundSchooling in English medium co-education5Qualification:12th + Diploma/ Graduation/ Certification pursuing6Soft Skills:Fluent English and Hindi communication, confidence, tonality of speechInterview ProcessInterviews for Collections -Starting 2nd Dec as they are busy with Month end mostly a full day process but no tests currently but might add tests soon. 3 rounds of interviews usually on the same day.Interviews for Customer Support Inbound - On continuously 10 Am to 12PM Monday to Friday1. They should come take online Tests and go through Recruiter screening.2. If they go through screening ,1st round will be done.3. If they go through the 1st round, the 2nd round will be done the same day, (if time permits) or the interview will be done online on a later date.
Keyskills :
ecocustomer supportcollectionsresearchsupervisionscreeningidealbfsihistorypersonahindicustomer facing rolesdialersdecfinancial servicestestsenglishcommunicationclarify