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Customer Support Service

1.00 to 3.00 Years   Bangalore   25 Oct, 2021
DTDC Express Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Desired Candidate ProfileAssociate or Bachelor degree preferred1-3 years customer service experienceExperience with providing customer support using chat, or phone is an asset
  • Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
  • Strong analytical abilities, detail-oriented and high level of accuracy
  • Working knowledge of Google spreadsheets, Microsoft Word and Gmail
  • Adept researching and problem-solving capabilities
  • Someone who thrives in a collaborative, teamwork environment
  • Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
  • Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
  • An ability to work cross-functionally to ensure application processing consistency and efficiency
  • Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
  • Excellent interpersonal skills and verbal and written communication skills.

Keyskills :
customer supportinterpersonal skillsenglish languagecustomer serviceexcel

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