hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Data Center Operations _ HCL

1.00 to 6.00 Years   Bangalore   16 Aug, 2022
HCL Technologies Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaNetworkingNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Job Decription: DCOPS-Data Center OperationsExperience 0.6 to 6 years.Excellent written and verbal communication.
    • Operate and monitor systems, detection, and communications essential for handling calls and support urgent incidents & communications between the support groups.
    • Need to monitor Remedy ITSM tool, assign the tickets to concerned support groups and handle requests for change (RFC s).
    • Have good understanding on DCOPS monitoring and L1 & L2 functions.
    • Exposure to TWS [ Tivoli workload Scheduler] will be an added advantage.
    • Monitoring of internal and production systems and Upon detection of a problem, alarm or event, diagnose the impact to services & troubleshoot the problem, attempting a 1st line fix where possible and if not then escalating/paging level two engineers.
    • Understanding of Network Monitoring Concepts and management tools Review and update the status of problems in trouble-ticketing system(Like Service Now etc)
    • Experience with Monitoring tools, Like SCOM, Splunk & Solarwinds.
    • Good knowledge on networking concepts like LAN, WAN, Networking concepts like TCP/IP , HTTP FTP etc and utilities SSH, CURL etc Good Troubleshooting skills at PC, OS & Network level
    • Should be proficient with Command Center concepts and practices.
    • Good team player and be able communicate and coordinate well.
    • Should be ready to work in 24X7 environments.
    Roles and Responsibilities:(1.) To provide support for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases(6.) Team handling skills for candidates having 4+ years of experience.

Keyskills :
server monitoringnetwork monitoringmonitoring toolsdatacenter operations

APPLY NOW

Data Center Operations _ HCL Related Jobs

© 2019 Hireejobs All Rights Reserved