Demonstration Specialist

Job Description

• Maximize the sale of Audio/Video Products at the store, ensuring optimum customer satisfaction. Achieve sales goals relative to store target.
• Evaluating the customer s requirement by following the Bose customer engagement standards to provide best solutions.
• Model excellence in theater show presentation/product demonstration to walk-in customers as per predefined script.
• Ensuring store hygiene and presentability/functioning of products on display.
• Coordinating activities at the back office, managing inventory and managing payment reconciliation with bank.
• Responsible for executing post sales activities like payment collection, invoicing, product delivery and installation
• Managing external vendors like Mall management team or SIS partners, logistics and stationary vendors on a daily basis.
• Handling pre/post sales customer escalations and queries.
• Respond to customer e-mails within 24 hours from receipt as per guidance provided by supervisor.
• Interaction with cross-functional departments for operational support.

• Adaptability
• Communication
• Contributes to Team Success
• Customer Orientation
• Presentation of Self

Keyskills :
salescustomer servicebusiness developmentinventory managementqualitypost salesback officemall managementpayment collectioncustomer engagement