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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Internet / E-Commerce |
Functional Area | General / Other Software |
EmploymentType | Full-time |
You should have a proven track record in the following areas: Queue management with a strong focus on achieving set SLA s Working knowledge of Servicenow an advantage Delivering world class customer experience Championing adherence and compliance to process and policy Creation and maintenance of a robust library of documentation to support all areas of team activity Attention to detail, specifically in relation to generating, analysing and actioning metrics relating to overall performance Ability to manage mini projects and execute to plan. This should include Office moves, Renovations and M&As as well as software & hardware deployments.You should be the primary source of knowledge for team members on:
Keyskills :
landnsbasicenvironmentwindowsequal employment opportunitymobile devicescustomer servicequeue managementfinancial servicespaypal integrationcustomer experience