Director, Business Change, CLDM, ASA

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• This role works within the Client Lifecycle Design and Management (CLDM) Business Transformation team to drive change delivery and implementation across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations
• Provide Change Management and Project Management expertise to engage, mobilise and transition a global user base onto a target Client Lifecycle Management operating model
• Formulate and execute against change management plans
• Own and produce key change management deliverables, ensuring key stakeholders are engaged and bought-in throughout delivery
• Drive delivery of successful communications, engagement, training and business implementation outcomes across global teams.

Business

• Support Head of Change Management in driving successful user adoption of operating model implementations on a global scale
• Lead and drive key change management outcomes end to end, including:
  • Communications and engagement planning, development and delivery to drive awareness and mobilization across a broad range of global stakeholders
  • Business Impact Assessments, including qualitative and quantitative analysis to articulate target state impacts and active management of response plans across impacted business units
  • Training planning, material development and delivery across impacted stakeholder groups Operational Readiness activities required to successfully transition business teams into the target
  • state, such as team mobilization, risk assessments, business process testing, business go-live support, formal transition to BAU, etc.
  • Support project planning, management and tracking
• Manage and effectively engage key stakeholders across front office, middle office, operations, compliance, FCC and IT to deliver workstream outcomes
• Occasional need to work on weekends to support peak-period implementation activities

Processes

• Effectively engages relevant business, compliance and operations stakeholders across the end-to-end Client Lifecycle
• Regional Change Delivery teams
• Project teams (Project Managers, Business Analysts, IT Delivery Teams)
• Compliance and Policy Implementation teams
• BAU Change Champions (Global, Regional and Local)

Risk Management

• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

Governance

• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Greater China Credit Flow team to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key StakeholdersInternal

• CLDM leads across departments

External

• As and when necessary

Our Ideal Candidate

• Substantial experience in the banking industry, including demonstrated success as Product Owner
• Experience working with Client Document Management System
• Experience working and leading UAT, Manging Stakeholders, Obtain Approvals,
• Ensure requirements traceability through JIRA as per standards
• Experience working on testing tools like JIRA
• UAT Strategy, Planning and delivery, UAT Entry and Exit and Closures

Must Have:

• Significant change management and business implementation delivery at scale either global or regional coverage, supporting multiple impacted business functions
• Hands-on individual contributor with an eye for detail and a proactive, self managed working style
• Ability to take initiative, identify opportunities and work with minimal management oversight to drive the best outcome possible
• Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders

Preferred:

• Knowledge of CIB and CB business segments, client types and product offerings
• Subject matter expertise in CLM processes and systems

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
business process testingit deliveryfront officedrive changetesting toolsmiddle officeuser adoptionproject planninginternal controlbusiness processchange managementfinancial markets