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E-learning Specialist CX Training Design

2.00 to 3.00 Years   Bangalore   17 Nov, 2020
Flipkart
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Work with key stakeholders and subject matter experts to perform a training needs analysis
  • Review process documents/SOPs and provide insights and suggestions to creators to ensure that all critical and relevant information is included and clearly defined
  • Design and develop instructor-led courses, online programs, web-based learning aids or products, and other programs as needed
  • Develop soft skills content using innovative teaching techniques & tools like case studies, audios/videos components, role plays, activities/workshops, projects, evaluation methods, etc.
  • Create and administer quizzes based on the training imparted to check learner comprehension
  • Present the content in a creative manner that makes the learning process simple and easy for the trainees
  • Use different instructional methodologies to drive learning and enhanced retention thereby achieving training objectives
  • Host and manage training content on the LMS
  • Periodically refresh the training content to stay up-to-date on the latest policies and processes
  • Monitor the effectiveness of the training program during the pilot and implement changes based on impact and user feedback to ensure continual improvement
  • Remain aware of all emerging instructional technologies and make recommendations about when to adopt certain systems to continue to offer the best learning experience possible
What you ll need:
  • Graduate Degree with 2-3 years of experience in course design for online training
  • Knowledge of and experience with training needs analysis, adult learning, and principles of training and instructional design
  • Experience in designing and developing e-learning content
  • Proficiency in authoring tools such as Adobe Captivate, Articulate Storyline, Lectora, etc.
  • Knowledge of SCORM and AICC technology standards
  • Experience creating, hosting and managing courses on an LMS
  • Strong writing, editing, and proofreading skills
  • Great interpersonal abilities
  • In-depth knowledge of Emotional Quotient as related to organizations
  • Ability to work with teams and stakeholders across various levels of hierarchy
  • Self-driven with the ability to work without constant supervision
  • Excellent English and Hindi written and verbal communication skills
  • Must know one or more of the mentioned South-Indian languages - Telugu, Kannada, Tamil (RWS)
,

Keyskills :
basicmistraining needs analysissoft skillscase studiestraining needsneeds analysisonline marketplacecustomer experiencecsr

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