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Electrical Design Engineer

3.00 to 8.00 Years   Bangalore   12 Aug, 2022
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEngineering / Construction
Functional AreaR&D / Product Design
EmploymentTypeFull-time

Job Description

    • Receive, log, validate and diagnose client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes
    • Uses MS product and process knowledge along with discretion to respond to tickets
    • Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions. Build knowledge articles, or flag the need for such content, when relevant articles are not available
    • Provide timely updates to clients, when requested, on any pending requests or tickets.
    • Work closely with resolver groups, and other functions, to ensure timely updates are sent to the client
    • Produce breach and aging reports for tickets opened by the service desk
    • Identify gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement
    ,

Keyskills :
autocadlightingearthingtransformers

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