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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
We are looking for individual who have the following skillset: Lean Six Sigma Deployment Design and Planning Ability to establish strong client relationship Ability to manage multiple stakeholders Corporate & strategic planning Operational Excellence ITIL, Process Innovation Thought leadership PRINCE2/PMP, Project management Quality Management experience in EUS, primarily IT service desk What would you do You will be working as a part of EUS Delivery Enablement team which drives Change & Continuous Improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. This team is responsible for breaking down the end to end process to identify automation/improvement opportunities and create automation/transformation roadmaps. This team is also responsible for enhancing the CX transformation projects for global clients. The Project Delivery Excellence team focuses on developing and implementing a strong foundation of processes, systems, measurements, and controls that can help deliver high performance consistently. The team is responsible for delivering the articulated client value proposition to drive high-value outcomes for their business. They proactively identify the key issues because of which there may be any escalation from internal or external (client) stakeholders. The team typically works on Six Sigma and Lean projects. Roles & Responsibilities: Qualifications: Roles and Responsibilities: You will need to have an innovative and transformation mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value Collaborating with multiple Wipro Service Lines to build solutions for customers through automation and agile methodology You will have to work in calibration with subordinate teams and senior management levels at a client and/or within Wipro, involving negotiating or influencing on significant matters Contribute towards internal/external industry benchmarking and competitor analysis & maintain relationships with the global research and advisory firms Share best practices and ideas across accounts, as well as coach and mentor the enablement teams and delivery team members Work closely with delivery functions and other related stakeholders to rank opportunities for continuous improvement by identifying value upfront Expertise in implementing ITIL methodologies Prior experience in managing Quality & training functions in End user services especially IT service desk Lead Continuous Improvement/ Transformation projects leveraging AI/ML, RPA or any other emerging technologies that results in Efficiency gain and/or Customer Experience Enhancement Partner with in-house Automation team, assessing service lines/processes & in conceptualizing, designing new offerings for the customer Good networking skills & represent Wipro at Partner events and lookout of for new partners tools/technologies which can be utilized in EUS domain,
Keyskills :
lean six sigmait service desksix sigmaservice deskservice linesglobal researchproject deliverysenior managementagile methodologynetworking skillsproject managementstrategic planning