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Engineer - IT Global Infrastructure Active Directory Domain and Messaging

3.00 to 0.00 Years   Bangalore   09 Oct, 2021
Momentive Performance
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMetal / Iron / Steel
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Day to day tier 3 support of Active Directory Domain Services, Exchange, Skype for Business, and license management
  • Creating and managing domains, preparing disaster recovery strategies, offering technical support to users, upgrading software, and handling user accounts.
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problem
  • Performance tuning and advanced troubleshooting
  • Provide technical support, as needed, to the enterprise
  • Provide weekly key performance metrics and status updates to leadership
  • Understanding of and adherence to ITIL best practices and change management
  • Consult with other functions (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support
  • On-Call rotations and after-hours work and weekends
  • Proactively work with business and service providers to identify and resolve systemic process and/or service delivery issues within and affecting the environment.
  • Participate on teams focusing on improvement projects and transition activities.
  • Influence and assist with the design, when appropriate, of new alternatives.
  • Update Technical Reference models, ensure consistent use of technical architecture standards and lead complex problem resolution efforts.
  • Shift work to cover global hours
  • Design, install, configuration, and maintenance of the Active Directory Domain Services, Exchange, Skype for Business, and Microsoft 365 environments
  • Provide 24/7 reliable and responsive support and administration services across the global landscape of shared services Business operations.
  • Interact with all IT teams to support them in their collaboration needs.
  • Analyze performance of existing systems, processes, and people and ensure corrective actions are taken.
  • Continuously look for opportunities to make the processes more efficient
Additional Details:Qualifications:
  • Minimum 5 years experience in IT across multiple domains.
  • 3 years experience in IT programs/projects.
  • Expert knowledge in the design and implementation of storage and virtualization technologies.
  • Extensive experience installing, configuring, and troubleshooting Operating Systems.
  • Expert knowledge of Windows and Active Directory, TCP/IP, DHCP, DNS, etc.
  • Expert knowledge in the design and implementation of highly available enterprise software and services.
  • Expert knowledge in Linux and Windows Server Operating Systems.
  • Demonstrated knowledge and working experience in both Linux (RHEL 6.x) and Windows OS environment
  • Office 365 Administration
  • Microsoft Active Directory and/or Azure Active Directory
  • Microsoft Azure Cloud Experience
  • Strong scripting experience. Bash, Korn, csh or sh, powershell, vbscript preferred.
  • A team player with a track record for meeting deadlines
  • Takes ownership of assignments, working with minimal direct supervision
  • Ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel.
  • Excellent interpersonal, organizational and facilitation skills
  • Familiarity with web-based technologies, including but not limited to, reverse proxy servers, SSL certificate configuration, three-tier architecture, service-oriented architecture, enterprise service bus, http, and differences between browsers.
  • F5 Load Balancer Administration
,

Keyskills :
windows serverservice deliveryreverse proxyshared servicesroot cause analysistechnical supportwindows osroot causeactive directory

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