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Field Service engineer

8.00 to 10.00 Years   Bangalore   17 May, 2021
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.Field Service Engineer (INDIA)Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Mentors and develops less experienced staff members.Your key responsibilitiesResponsibilities and essential job functions include but are not limited to the following:

  • Completes and successfully pass assigned training tasks on assigned products and responsibilities
  • Working knowledge of Sciex and OEM products
  • Experienced in performing high quality installation, repair and maintenance on mass spec instruments
  • Assigned and responsible for customer satisfaction at strategic accounts
  • Performs IQ/OQ and other qualification products. Includes training.
  • Mentors and trains lesser experienced staff members
  • Experienced in HPLC installation and maintenance
  • Performs preventive maintenance on MS and LC
  • Demonstrates and completes all administration duties
  • Maintains own tool and parts inventory to ensure adequate supply
  • Demonstrating the operations of the LC-MS/MS instruments to customers
  • Ensure that response time, down time and spares & consumables inventories at customer sites is tracking at acceptable levels
  • Ensure quality service support is being provided such that high levels of customer satisfaction contributes to win rate
  • Work closely with Sales and Application Support teams to leverage competitive advantage for the business in the region
  • Contribute to development, nurturing and retention of key customer base in the region
  • Provide market intelligence and trends to the team
  • Share business leads with the sales team
  • Make timely escalations to the service leadership in order to get timely and relevant support for driving business in the region
Education and/or Work Experience Requirements:
  • MSc/BE/Diploma in Electronics or Instrumentation; Specialization in Analytical Instrumentation
  • 8-10 years of relevant experience in Lifesciences or related industry
  • In-depth understanding of analytical instrumentation in research, specific to mass spectrometry
  • He/she should have hands on experience related to instruments like Mass Spec, HPLC, GC, LCMS etc
  • Exposure to a technical support function in a business environment of sales of high value capital equipment is highly desirable
  • Excellent communication skills (written and oral)
  • Analytical thinking
  • Demonstrated experience of being a team player
  • Good command over the English Language
  • Proficiency in MS-Office
  • Flexibility to travel frequently at short notice
Additional Requirements:
  • Working knowledge of troubleshooting and problem-solving procedures
  • Effective communication skills both written and verbal
  • Works independently and as part of team
  • Promotes commercialization of SCIEX products
  • Working knowledge of electrical and electro- mechanical technology
  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist.
  • Exposed to seasonal weather based on geographic region
  • Exposed to moving parts and electricity that require safety protocols
  • Exposure to varied travel conditions either driving or flying
  • Travel required/Valid Drivers License.
  • Travel by vehicle or airplane within assigned geography,
  • Meeting Vendor Credentialing requirements are an essential element of this position.
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Keyskills :
commissioningautomationtroubleshootingsitesalesdanaher business systemmass specpatient caremusic makinglife sciencesproblem solving

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