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Finance and Business Management

4.00 to 9.00 Years   Bangalore, Chennai, Hyderabad, Lucknow   09 Dec, 2021
Job LocationBangalore, Chennai, Hyderabad, Lucknow
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax,General / Other Software
EmploymentTypeFull-time

Job Description

  • Engage with Salesforce (SF) front office users to initiate, triage and resolve new case requests, including due diligence to ensure the proper SF Profile and Role are assigned to each new users
  • Manage access issues related to all levels of MMBSI users and determine root cause of issues and loss of access; address issues with Catalyst GTM (Go-To-Market) / Production Support teams
  • Triage and resolve service cases related to Salesforce defects/bugs or data related issues, and account or portfolio management needs in a timely manner
  • Primary contact for mass account transfers or coverage modification across MMBSI in SF; collect all requests from other BMs/BMAs and complete as directed
  • Assist with Salesforce report queue requests (building new reports/report exports)
  • Triage Salesforce report questions
  • Assist with native dashboard requests
  • Graduates with 1-3 years of relevant experience can apply
  • Should be flexible with EMEA shifts
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Keyskills :
root causefront officedue diligenceproduction supportportfolio managementgtmemearootaccessnativetriagecatalystportfoliodashboardmanagementsalesforcemodificationRooms DivisionOnQ

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