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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Media / Dotcom / Entertainment |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Job Description
GSOC Shift Lead- Bangalore, IN
Shift Lead/Manager:
Shift Manager is a key role in TOMIA Tier 1 which is 24/7 NOC team. The shift Manager will be responsible to managethe entire shift tasks and to ensure the success of TOMIA worldwide tier 1-2 service providers customers
Roles for Shift Lead/Manager
Skillset Required:
1. 6-9 years of overall experience with 1+ years of handling teams/shifts.
2. Working knowledge of ITIL best practices.
3. In Depth knowledge in ITIL foundation and acted as Incident manager for critical and major issues. Certification on ITIL foundation is an added advantage.
4. SS7: Should be well versed with roaming callflows.
5. Working experience Production support
6. Knowledge of monitoring tools.
7. Proficient in communication with external customers from different geographies.
8. Previous supervisory experience is added advantage.
9. Experience with OSS/NSS/VAS experience is plus.
Education and/or Experience
Keyskills :
itiltechnical support slareporting service deskdaily reports computer sciencemonitoring tools