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GSOC Shift Lead

1.00 to 3.00 Years   Bangalore   30 Mar, 2020
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Job Description

GSOC Shift Lead- Bangalore, IN

Shift Lead/Manager:

Shift Manager is a key role in TOMIA Tier 1 which is 24/7 NOC team. The shift Manager will be responsible to managethe entire shift tasks and to ensure the success of TOMIA worldwide tier 1-2 service providers customers

Roles for Shift Lead/Manager

  • Create, organize and distribute shift handover for the team.
  • Regular review of all outstanding tickets to make certain SLA s are being met
  • Consistent oversight of all issues to ensure continued communication to the customer
  • Internal Notifications to internal stake holders for major issues
  • Prioritize and delegate resources and requests for the team.
  • Establish training development needs for team members and work with the leadership team to build training curriculum for technicians
  • Provide feedback to manager on process and procedural improvement
  • Produce daily reports on technician s performance
  • Provide timely, accurate, and effective communication on service impacting events.
  • Mentoring each team member on any issues as needed.

Skillset Required:

1. 6-9 years of overall experience with 1+ years of handling teams/shifts.

2. Working knowledge of ITIL best practices.

3. In Depth knowledge in ITIL foundation and acted as Incident manager for critical and major issues. Certification on ITIL foundation is an added advantage.

4. SS7: Should be well versed with roaming callflows.

5. Working experience Production support

6. Knowledge of monitoring tools.

7. Proficient in communication with external customers from different geographies.

8. Previous supervisory experience is added advantage.

9. Experience with OSS/NSS/VAS experience is plus.

Education and/or Experience

  • Bachelor s degree in computer science or related fields.
  • Telecom experience is a mandatory.
,

Keyskills :
itiltechnical support slareporting service deskdaily reports computer sciencemonitoring tools

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