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Head- Collaboration & End User Support

10.00 to 16.00 Years   Bangalore, Hyderabad   11 Jan, 2022
Job LocationBangalore, Hyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSBU Head / CEO / Director

Job Description

Responsibilities & Key DeliverablesThis role is responsible from Designing Strategy till Execution for Communication, Collaboration and User Experience using IT and Digital platforms for entire M&M Ltd. Building up Collaboration COE with adequate knowledge about End user support and network to executing Flawless events as per business users expectations.Responsible for devising Strategy for Communication and Collaboration for End user usage.Responsible for bringing in New innovative, Cost effective solutions in Communication and Collaboration domain.Responsible to ensure end user support and End user experience for IT for a give n ZoneResponsible to achieve: (i) Transformational changes in the end User Experience in the collaboration and Communication Domain (ii) Cost reduction (iii) Agility in delivery of Event with Flawless execution Responsible for Managing the Cluster Heads, Location heads and third party resources achieving continuous improvement on . (i) Productivity of the resources (ii) SLA Adherence (iv) Reduction of Incidences, cost and resource count/user (iv) User Friendliness in usage of all Colloboration platforms (iv) 99.5% uptime of the facilitiesExperienceMinimum 10+ years of experience in the field of AVQualificationsB.E. / B. Tech (Computers or IT), Master Degree in technology (Desirable)Certification in the field of AV and/or Digital event managementGeneral Requirements,

Keyskills :
end user supportuser supportcost effectiveuser experiencecontinuous improvementcoeslaclusterbusinessstrategydevisingcommunicationcollaborationLaptopsRemote DesktopWorkstationsagility

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