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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Rs 1.0 - 4.0 Lakh/Yr |
Industry | BPO / Call Center |
Functional Area | Customer Care Executive (Call Centre),Customer Service (International) |
EmploymentType | Full-time |
Contact Job shop @9964080000Job Detail * This position requires understanding of patients and coordinates efficiently on their needs. Possess good organizational skills and able to multi-task & prioritize in high-volume, faced environments. * Answers high volume of calls; transfers and directs calls; provides exceptional customer service via telephone * Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, rescheduling and follow up calls) *Communicates clearly and effectively (both oral and written) with patients, clients, peers and management *Accurately inputs data into EMR (Electronic Medical Records) databases *Answers all inquiries from patients, customers and third party vendors; provides clinic directions / hours of operation *Contacts health plans and verifies patient insurance information *Demonstrates the ability to multi-task; simultaneously thinks, talks and types About CompanyWe offer tailored customer care solutions to our diversified client base across all stages of the customer journey. With our operational excellence, continued focus on process improvement and value-add solutions, we are your global partner for today and tomorrow. Our clients rely on us to provide positive, consistent customer experiences across every channel, in multiple languages and from multiple geographies. As an industry leader in customer experience management, we understand how critical your customer relationships are. Our dedicated team of experts is available for your customers, 24/7/365. Qualification10th & AboveRequired Experience *Excellent phone skills *Candidates from international Customer service voice process. *Flexible to work in continuous Night shifts *Basic knowledge of health care terminology highly desired *Candidates from Healthcare background will be an added advantagContact Job shop @9964080000
Keyskills :
customer experiencebpocustomer careinternational call centerbpo voicecustomer servicecall center operations