| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 2.5 Lakh/Yr |
| Industry | IT - Hardware / Networking |
| Functional Area | Technical / Process Training |
| EmploymentType | Full-time |
Single Point of Contact for all branches of the reporting RRBLog all calls received via any communication medium (Mail, Phone, Web) and issue the incident ticket to the user.Analyze all calls received and update the comments on analysis before assigning it to L2.Provide the solution on time as per the SLA norms.Learn the new features and changes incorporated in a patch when ever it is implemented.Finacle Front End application support.Help the user to navigate the Finacle Menu options.Follow up with the user till the required information is received for analysis.Update the status of the call in EMS tool (CA Service Desk) with proper remarks (Cause of the incident and solution provided with functional & technical explanation)Hand shake with the previous/next shift support engineer to get update of pending/critical calls during shift change.Interact with Banks IT team when ever required to complete the calls
Keyskills :
on-camera interviewingnewsreadingreportingone man bandhealth reportinglive shotsnews anchoringanchorshard news reportingon-camera reporting