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Infrastructure Service Management Service Management Practitioner

12.00 to 15.00 Years   Bangalore   14 Dec, 2021
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com

  • Project Role :Service Management Practitioner
  • Project Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
  • Management Level :7
  • Work Experience :12-15 years
  • Work location :Bengaluru
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :Infrastructure Operations
  • Job Requirements :
      • Key Responsibilities : A-As a Major Incident Manager working for a global provider of IT solutions, you will be working within a multi-supplier environment B-The successful candidate will be maintaining overall Major Incident Management process and share the drive critical and complex incidents in every possible means to multi-suppliers, as well building on the Process maturity
      • Technical Experience : A-Certifications: ITIL Intermediate Required B-Must required to run the MI across all vendors C-Need to have the technical knowledge across technologies network, Infra, Application functionality Service Management ITIL exposure SNOW BMC tool experience Highly desirable D-CCNA and SDN knowledge will be advantage
      • Professional Attributes : A-Strong customer focus Excellent communication and Collaboration skills B-Previous experience working with cross geography teams C-Ready to work in shift
      • Educational Qualification : BE or equivalent
    • Additional Information : Cross-Functional Services/Queue Management
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Keyskills :
major incident managementcustomer focusservice managementincident managementprofessional services

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