Infrastructure Support

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.Global Service Operations (GSO) is responsible for service support and delivery for JPMorgan Chases (JPMC) Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operation Centers, GSO provides global, coordinated diagnostic and support services, while it s Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.The MQ SRE Specialist will work as part of the team responsible for providing SME support to the Operations team on performing any root cause analysis, perform MQ infrastructure setup and configuration along with upgrades and migrations for internal and external users. The role also demands identifying demand or toil within the team and create automations that will help the Operate team spend time on actual issues. This role includes but not limited to incident resolution, application developer support as well as coordinating , implementing user driven and infrastructure driven changes , implementing best practices and coding skills. Additionally the team is responsible for operational risk management, software and hardware upgrades, capacity management, and other operational management functions.Daily Responsibilities:Troubleshooting / Diagnosing / Testing and Production EnvironmentsHigh Priority Production issue resolutionEngaging and liaising with other technology areas and line of businessesEnvironment Break-FixDisaster Recovery / Sustained Resilience Co-ordination and TestingRoot Cause AnalysisService Improvements based on re-occurring issues and RCAsBuild Automations and Enhancements to existing toolingQualifications/Internal

• Strong hand on experience in supporting MQ 9.0.x and working in a middleware operational function
• Detailed understanding of MQSeries messaging , architecture and how it functions in secure environments
• Good problem & customer management, analytical, self-motivated, verbal and written communication skills and an ability to deliver in high pressure situations
• Python development skills
• Data analysis skills is a plus
• Must be able to work with and leverage skills from other teams in the organization

Problem solving and Reasoning abilitiesAbility to work in a team of competent MQ engineersAlways looking towards enhancing customer response and experience

• Experience working in a customer facing role and part of a geographically distributed team
• Strong technical skills with proficiency in:
  • MQSeries administration tasks
  • MQSeries problem determination
  • Understands and has experience in MQ architecture
  • Unix/ Windows System Administration
  • Fast Learner with skills to automate and build process efficiencies using Ansible, Python, Java

,

Keyskills :
root cause analysisoperational risk managementroot causeservice deskmusic makinghigh pressuresmall businesscost effectiverisk managementproblem solving