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International Voice Process | Customer Support | MNC | Banglore

2.00 to 4.00 Years   Bangalore   17 May, 2023
Inspiration Manpower Consultancy Private Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Customer Service Representative responsibilities and duties
    • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
    • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
    • Update customer information in the customer service database during and after each call
    • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
    • Impact the companys bottom line by problem solving and turning frustrated clients into repeat customers
    Customer Service Representative qualifications and skills
    • Must be 18 years of age or older
    • Diploma , 12th , Degree
    • Ability to remain professional and courteous with customers at all times
    • Must be available to work occasional nights, holidays and weekends
    • Excellent verbal and written communication skills

Keyskills :
international bpointernational voice processoutbound callinginbound callsinternational callinginternational call centercold calling

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