IT Operations Specialist

Job Description

Role: IT Operations Specialist(Oracle Financials, Project Accounting)Experience level: 6 + yearsJob Location: Bangalore, KarnatakaResponsibilities:Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of simple, complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by Itron employees and users of Oracle eBusiness suite.

• As Techno-functional Support Professional, you will perform functional, technical and maintenance activities to include but not limited to the following:
• Responding to functional assistance incidents from the business users, problem analysis and change implementation.
• Provide Route Cause Analysis (RCA) to the recurring problems and resolution.
• Ability to debug the system for issues reported and provide clarity/work around to business users on the fix / gap identified.
• Contribute to building knowledge base for issue resolution and commonly asked questions/issues.
• Build automation and scripts to proactively identify issues, job failures and resolving those.
• Identify/modify standard/custom reports that are needed to produce Statutory, Management, Reconciliation reports and others.
• Develop/maintain interfaces from/to (but not limited to) Oracle General Ledger, Account Payable and Account Receivables.
• Monitor and build dashboard of jobs, scripts that run regularly
• Create ad hoc reports as per the service requirements.
• Create, test and implement code changes and integrate them with existing programs as needed.
• Provide timely and effective reporting/updates on status of work being done for Incidents, Service Requests and change implementation.
• Working with the super users to resolve all issues for the reported incidents. Research the issues on Metalink/Oracle Support site and Open the TAR/SAR with Oracle for critical issues.
• Implement various improvised processes to prevent user errors and stabilizing the system.
• Set up value sets, key flex fields, descriptive flex fields, concurrent program, printers, function, menus, responsibility, users.
• Flexible to work in night shifts.

Qualification / Skills Requirements:

• Should have minimum 6 years of experience working with Oracle EBS environment in techno functional role.
• Should have experience working on Oracle R12 environment.
• Oracle applications certifications is desired.
• Experience in providing Production Support, analyzing and resolving techno-functional issues in Oracle EBS environment in timely manner.
• Experience working with Oracle s customer support i.e. logging Support request to Oracle, browsing and leveraging Oracle s knowledgebase
• Proficient in Oracle Project Accounting suite and its integration with other modules (Payable, Receivables, SLA and GL).
• Should have hands- on with Functional and technical of Oracle Projects, Project costing, Project Billing.
• Knowledge on Projects Integration on Labor, Time and Expenses
• Processing transactions End to End Inter- company Billing, and reconciliation.
• Event based Revenue and Billing and Billing and Revenue Extensions
• Experience in Chart of Accounts and SLA customizations
• Oracle PA APIs
• Strong business background, working knowledge of generally accepted accounting principles.
• Should be able to execute setup and configuration changes and independently for various applications in Oracle Financials AR, AP, GL, FA, Cash management & iExpense modules
• Good functional knowledge of Oracle General Ledger, Account Payables, Account Receivables, Fixed Assets and Cash Management modules
• Strong in Oracle Apps knowhow (including knowledge of application tables, views and reports, common foundation technology (FND) and OA Framework.
• Should have experience in writing MD70 Technical Design Docs & MD120 Code Migration doc clearly by referring MD50 Functional Design Doc.
• Should be hands on with the Technical skills - PL/ SQL, Workflows, OAF, Oracle Alerts, XML Publisher, Forms personalization, UNIX shell scripts, AOL objects, SQL Loader.
• Should have experience with Oracle G/L period, quarter, year-end reconciliation and closing process.
• Implementation background in Oracle eBusiness R12 Financial Applications
• Ability to configure workflows is a plus.
• Must have excellent analytical and problem-solving skills.
• Must have excellent verbal and written communication skills.
• Experience in Oracle fusion applications will be value add.
• Solid technical aptitude and understanding, including the ability to quickly learn new
• Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions
• High energy, self-starter leader with an aptitude for learning new technologies
• Strong sense of accountability, taking ownership of production issues, tasks, and responsibilities and resolving issues proactively
• Reliability, dependability, and strong motivation to respond to requests quickly and provide a user-friendly solution

Education:

• BE, BTech, MCA MBA, MCom or equivalent from recognized University. Other qualifications with adequate experience may be considered.

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Keyskills :
customer servicecustomer relationssalesqualityreportingchart of accountsoracle general ledgeroracle project accountingoracle appsfixed assetsoracle fusionit operations