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ITO Svc Delivery Cons III

5.00 to 6.00 Years   Bangalore   16 Aug, 2019
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process AnalysisSales / BD
EmploymentTypeFull-time

Job Description

Responsibilities:

  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.
  • Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.
Incident Management:
  • Resolve single- and cross- technology incidents independently.
  • Work with team members to resolve unusually complex or cross- technology incidents.
Escalation Management:
  • identify, manage, and lead escalations through L3.
  • Work with others to help manage escalations through L5.
Problem Management:
  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
  • Change Management/Implementation: Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.
  • May lead or participate in a Change Advisory Board.
Patch and Security Management:
  • Apply patch and security changes per policy.
  • Proactively monitor the environment for patch compliance.
  • Analyze patches for compatibility with each customer or internal infrastructure environment.
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Solution Design: Applies the company solutions to meet highly complex customer and/or trade/IT infrastructure needs.
Quality:
  • May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Project Management:
  • Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users areas, including transformation.
Customer Relationship Management:
  • Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals.
  • Becoming a trusted advisor to the customer.
Teamwork:
  • Work as part of a team, which may be virtual, global, and/or multi-functional.
  • Lead teams which address operational processes and policies in work area.
  • Seen as a resource to the team in one or more technical or business areas.
  • Becoming a trusted advisor inside and outside the team/technology area.
Education and Experience Required:
  • Bachelors degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
  • May have Masters degree in related field.
  • Often holds entry-level certification(s) in work field.
  • May hold intermediate-level certification(s) in work field.
  • Typically 5+ years of relevant experience.
Knowledge and Skills: Typical skills include:
  • (strong) understanding of technology in direct responsibility (developing) understanding of other technology sub-areas.
  • General understanding of related technologies.
  • (strong) Customer Service.
  • General Project Management.
  • (developing) Influencing Others.
  • (developing) Customer/Vendor Management.
  • (developing) Business Analysis.
  • (developing) General Financial Management.
,

Keyskills :
solutiondesigncustomerrelationshiprelationshipmanagementroposalinfluencing

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