Manager - Customer Ops

Job Description

At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how people live and work.Responsible for managing a group of employees performing jobs in two or more of the Sales Operations Job Families. Responsible for setting the direction and accountable for the deliverables of the assigned teams while achieving expense objectives. Where appropriate, seeks to build strategic executive relationships externally with clients and internally within company, and partners with internal and external resources to develop best-in-class solutions for customers and partners. Manages the performance of individual contributors and the team overall, and grows and develops talent within the organization. These responsibilities are frequently at a country, region/sub-region or global level.Responsibilities:

• Manages a single team of individual contributors within global OPS functions that typically support testing related activities for all the MADO/transformation programmes.
• Managing and ensuring all activities in support of the customer are addressed, escalated or resolved within local legal compliance and company policy requirements.
• Managing the execution of operational processes across a complete sales cycle to meet service level objectives and targets.
• Providing management direction and support to operational performance reviews with senior customers/partners, and managing the execution of agreed improvement plans.
• Providing process consulting expertise to project and account teams in developing customer solutions, and providing feedback on the development/improvement of processes and capabilities.
• Controls a contained budget, with responsibilities for items such as salary increases, bonus payments within guidelines, and travel.
• Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and the processes.
• Provides guidance on procedures to support overall Customer operations policies and goals.

Education and Experience Required:

• First-level university degree or equivalent experience; may have advanced university degree.
• Typically 8+ years of experience in a business related function, preferably sales, finance, or accounting.
• Typically 0-2 years of people management experience.

Knowledge and Skills:

• Excellent communication skills, includes verbal, written and presentation forms. Mastery in English and local language as well as other languages as required.
• Experience of working in a global environment.
• Stakeholder Management/Senior Management;
• Strong Knowledge on MS Office (Powerpoint and Excel);
• Strong People Management.
• Developing skills and ability to budget.
• Ability to measure and manage team performance.
• Strong financial and business acumen; general industry knowledge.
• Strong leadership and supervisory skills, including goal-setting, conflict resolution, performance management, budget planning, problem solving, evaluation and employee engagement.

If you

• are good at partnering, innovating, and making things happen you are aligned to our core values
• have an understanding, at a detailed level, of all architectural dependencies of technologies in IT environments
• are able to display a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns
• are able to complete solution implementation independently, as well as manage a team of consultants in the completion of one or more solution requirements

.then, apply now!We offer:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development

Want to know more about HPE Then let s stay connected! https://www.facebook.com/HPECareers https://twitter.com/HPE_Careers1080421HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status,

Keyskills :
service levelsales operationsms officepeople managementmusic makingprocess consultingbusiness acumensupervisory skillsproblem solvingcareer developmentlegal compliancestatements of work sow