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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Position Overview As the Manager Implementation Services, you will provide strategy and leadership to the Implementation Team. You will lead a team of Consultants and will be accountable for successful implementation of Replicon products.The ideal candidate is someone who has been in a similar role, thrives in a fast- paced environment managing competing priorities, and is motivated by delivering the right resolutions that ensures customers long- term satisfaction. Responsibilities: As an expert in implementation best practises and strategies, educate the team on how to leverage these practices Establish and participate in project steering committee meetings; proposing creative viable solutions to the executive sponsors such that critical success issues are addressed on a pro- active basis Serve as a customer advocate in driving industry best practices and the evolution of Replicon SaaS functionality integral to the customers success Create and manage program schedules, and resource allocation plans Effectively use project planning tools to create, manage, and track project results. Establish a series of measurable KPIs for the team and drive the team to exceed set goals Identify and build customer success stories and/ or case studies to aid sales cycles Manage the team in terms of recruiting, mentoring and guiding to meet organizational objectives Be the thought- leader on customer satisfaction within our organization Excellent written and verbal communication skills; Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels. Qualifications: 10- 13 years of strong consulting or professional services experience especially in enterprise software such as ERP, CRM, SaaS applications Extensive customer engagement experience Demonstrated experience coordinating and working with matrixed teams and resources Strong analytical and problem solving skills. Prior hands- on working knowledge and/ or implementation of an enterprise class application (eg. SAP, Oracle, PeopleSoft) Bachelor s Degree or equivalent work experience in the software industry Experience working with senior executive level personnel in customer accounts. Must be willing to work in North American Business timings,
Keyskills :
casestudies problemsolving projectplanning softwareindustry customerengagement resourceallocation enterprisesoftware communicationskills verbalcommunication professionalservices uccessst ies customersat