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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Finance / Accounts / Tax,Sales / BD |
| EmploymentType | Full-time |
Principal Duties and Responsibilities:Review, Research, Modify, Perform Adjustments, Documentation & Verification of Consumer and Business Banking Account InformationValidation of various regulatory documents submitted by the CustomersPerform Monetary, Non-monetary and Regulatory Maintenances , Reclamations and Account Closing servicesSupports Retail products such as Checking, Savings, Safe Deposit Boxes, Loans, Mortgages, Cards and Certificate of DepositsMeet all the Productivity ,Accuracy and SLA targets defined for the processRequires highest level of vigilance in processing customer requests to ensure the business is in compliance with various U.S regulations such as Telephone Consumer Protection Act (TCPA), Regulation E, Fair and Accurate Credit Transactions Act, Regulation CC and AML/KYC (Bank Secrecy Act).Ensure all exceptions, involving deviation from Standard Operating Procedures or inability to process the work within turnaround time is escalated to supervisor/ManagerEnsure that all work assigned is processed as per Standard operating procedures and within the Timeframe StipulatedFollow all the Audit/Compliance policies applicable to processReports suspicious activities on the accounts proactivelyAct as first line of defense and ensure the business is line with various U.S retail banking regulationsAvoid Financial Loss, Privacy Breach or adverse Customer or Regulatory Impact in the processEmerge as a Subject Matter Expert in multiple Retail Customer Fulfillment processComfortable working independently and within a team environment in a dynamic and challenging environmentEssential Qualification, Skills & ExperienceGraduates, preferably in Commerce - Preferably having first class pass percentage1-3+ years of overall experience with a strong background in Retail Banking OperationsExcellent verbal and written English communication skillsKnowledge of risk and controls is requiredStrong critical thinking and analytical skillsFlexible to work in various shifts (including Night) according to business requirementDemonstrated strengths in:Research and analysisCustomer Service/SupportTime management, work organization, and follow upAttention to detail and a focus on work accuracyVerbal and written communicationFlexibility to adapt to changing priorities and business needs, and able to work well in a fast-paced environmentDemonstrated initiative and accountabilityProficiency in Microsoft Office SuiteKnowledge of U.S Regulatory guidelines relevant for Retail/Consumer BankingAbility to collaborate, partner and work in a team environmentPerformance MetricsService Level resultsQuality Control measurementsProductivity or Efficiency metricsOther specific performance requirements as determined by Operations Manage,
Keyskills :
consumer protection actstandard operating proceduresservice levelretail bankingquality controltime managementmicrosoft officebusiness bankingcritical thinkingconsumer protection