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Pega Site Reliability Engineer

8.00 to 0.00 Years   Bangalore   19 Oct, 2021
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

As a Site Reliability Engineer (SRE), youll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You ll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you ll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you ll be focused on running better production applications and systems.In this role as a senior SRE, you will be providing production support to the JPMC Pega solutions. You will be working with engineers to build the platform, pipeline, and monitor systems to ensure the application landscape is designed to take most advantage of JPMC s global infrastructure.Responsibilities:

  • Implement SRE frameworks to support the Pega solutions, and ensure the highest level of SLA through operational excellence
  • Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
  • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
  • Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
  • Perform the L1/L2/L3 support activities for the Production Support project with analysis and design work, including impact of requirements across all system components
  • Build and drive adoption for greater self-healing and resiliency patterns
  • Provide support to develop & improve the quality of technical engineering documentation
  • Provide support to drive the maturity of the software development lifecycle
  • Champion a DevOps model so that services are automated and elastic across all platforms
  • Help coach and mentor less experienced team members.
  • Write operation documentation and knowledge base of known issues with solutions
  • Participate in the 24x7 support coverage as needed
Requirements
  • Minimum Bachelor of Science degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering or related field.
  • 8+ years of IT experience with expertise in supporting Pega platform Level Solutions & apps
  • Experience in supporting PRPC v7.x/V8.x, preferably experience on V8.X in new Pega capabilities, functionality, frameworks, products, platforms and solutions
  • Excellent problem solving and debugging skills.
  • Strong interpersonal skills; able to work independently as well as in a team
  • Analyzes, Identifies and logs enhancements/bugs for PRPC V7.X/V8.X, deep Knowledge of PRPC V7.X architecture, advanced understanding & hands on experience of successfully supporting apps on PRPC V7.X/V8.X tools
  • Knowledge on enterprise rules and workflow components within Pega Process Rules Commander
  • Hands-on experience with monitoring and operations tools such as Prometheus, Splunk, Elasticsearch, Grafana
  • Expertise in REST based API, Networking concepts
  • Experience on Relational Database management systems MS SQL, MySQL and with No-SQL DB systems is an added plus
  • Experience with latest versions of GitHub, bit bucket and/0r Jira
  • Good in writing automation scripts using Python
Desirable
  • You believe in continuous learning, sharing industry best practices, encouraging and elevating less experienced colleagues as they learn. Quickly and thoroughly learn new technologies required to perform duties
  • You have a strong commitment to SRE best practices
,

Keyskills :
javaacademicsacpalgorithmsandroidms sqllife cyclethinking bigknowledge baseproblem solvingcomputer scienceproduction supportmanagement systems

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